Incidents | Housing.Cloud Incidents reported on status page for Housing.Cloud https://status.housing.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/85c4fe1fc10271d84eccb43013b09dc9.png Incidents | Housing.Cloud https://status.housing.cloud/ en Resolved: Connectivity Issues for US-East-1 Users https://status.housing.cloud/incident/503905 Wed, 29 Jan 2025 16:47:00 -0000 https://status.housing.cloud/incident/503905#3b1d0f2e8b5be31c2ed1b5eca28f4c89736e2bb54b3bb959f99e583a39f0ecef We have resolved an issue that temporarily affected connectivity for Housing Cloud users in the US-East-1 region. The disruption was caused by an outage in our database load balancing service, Supavisor, which manages database connections. Supavisor identified the issue and implemented a fix. More details can be found on their status page: [Supabase Status](https://status.supabase.com/) This incident did not impact our US-East-2 or US-West users. The service has now been fully restored for US-East-1, and all systems are operating normally. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and understanding. Resolved: Connectivity Issues for US-East-1 Users https://status.housing.cloud/incident/503905 Wed, 29 Jan 2025 16:47:00 -0000 https://status.housing.cloud/incident/503905#3b1d0f2e8b5be31c2ed1b5eca28f4c89736e2bb54b3bb959f99e583a39f0ecef We have resolved an issue that temporarily affected connectivity for Housing Cloud users in the US-East-1 region. The disruption was caused by an outage in our database load balancing service, Supavisor, which manages database connections. Supavisor identified the issue and implemented a fix. More details can be found on their status page: [Supabase Status](https://status.supabase.com/) This incident did not impact our US-East-2 or US-West users. The service has now been fully restored for US-East-1, and all systems are operating normally. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience and understanding. Student Portal Timeout Issues https://status.housing.cloud/incident/491519 Mon, 06 Jan 2025 15:55:00 -0000 https://status.housing.cloud/incident/491519#697292fc72000db2c2d72d14553ce2b5123e71d6daa8ce4a8956666c9d9919a6 A small percentage of our users have reported being unable to load the student portal between 10:51 AM EST and 10:53 AM EST. This was due to an internal service error which has since been resolved. All system are now fully operational. Student Portal Performance Degradation https://status.housing.cloud/incident/462248 Fri, 15 Nov 2024 15:35:00 -0000 https://status.housing.cloud/incident/462248#4a5ec116ac5c35dd6961ff62fb840857c0f94b6486ee8567f8a7fe313f140c23 Housing.Cloud experienced a brief performance degradation of about 10 minutes on the student portal dashboard during a site upgrade. All services are fully operational now.